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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Orbixis?
Delivery charges may vary depending on your location, the weight of the items, and ongoing promotions. You will see the exact delivery fee during checkout before confirming your order.
How long will delivery take?
Delivery times can vary based on your location and the product you order. In most cases, orders are processed and shipped within a few business days. You will receive an estimated delivery time when your order is confirmed.
What exactly happens after ordering?
Once you place an order on Orbixis, you’ll receive a confirmation email. After that, your order is processed, packed, and shipped. You’ll also receive tracking details once the order is dispatched.
Do I receive an invoice for my order?
Yes, an invoice is usually sent to your registered email address once the order is confirmed. You can also find your invoice in your order history by logging into your Orbixis account.
PAYMENT INFORMATION
The payment is typically processed and deducted immediately after the order is placed. You may see a pending transaction on your bank statement until it is fully confirmed.
The wishlist is a feature that allows you to save items you’re interested in purchasing later. It helps you keep track of your favorite products without adding them to your cart immediately.
If you receive a damaged or incorrect item, please contact Orbixis customer support as soon as possible with your order number and photos of the product. We’ll guide you through the next steps.
Changes or cancellations depend on the order status. If the order hasn’t been processed or shipped, we might be able to help. Please contact our support team immediately after placing the order.
Package tracking allows you to see the status and location of your order in real time after it has been shipped. You’ll receive a tracking link via email or in your Orbixis account under “My Orders.”