We want you to love what you buy at Orbixis, but if something isn’t quite right, we’re here to help.

🔄 Returns Overview
You have 10 days from the date of purchase to return your item. If more than 10 days have passed, unfortunately, we can’t offer a full refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• It must be returned in the original packaging

• A receipt or proof of purchase is required

• Please do not send items back to the manufacturer

🚫 Non-Returnable Items
Some products cannot be returned, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)

• Intimate or personal hygiene items

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Certain health and personal care items

⚠️ Partial Refunds (if applicable)
In some cases, a partial refund may be granted:

• Books with signs of use

• Opened media (CDs, DVDs, software, vinyl, etc.)

• Items not in original condition, damaged, or missing parts (not due to our error)

• Returns requested after the 10-day window

💳 Refunds
Once we receive and inspect your return, we’ll notify you via email regarding approval or rejection.

If approved:

• Your refund will be processed

• A credit will automatically be applied to your original payment method

• Processing time may vary depending on your payment provider, but we aim to complete within 10 business days

⏳ Missing or Delayed Refunds
If you haven’t received your refund yet:

• Check your bank account

• Contact your credit card company

• Reach out to your bank (some processing delays are normal)

• Still no luck? Please contact us at support@orbixis.com

🔁 Exchanges
We only replace items if they’re defective or damaged. To initiate an exchange, please email us at support@orbixis.com with your order details.

Ship exchanges to:
605 South Sherman St, #705J, Richardson, TX, 75081

🎁 Gifts
If the item was marked as a gift and shipped directly to you:

• You’ll receive gift credit once your return is received

• A gift certificate will be sent to your email or mailing address

• If the gift wasn’t marked or was shipped to the gift giver, we’ll issue the refund directly to them

📦 Shipping Your Return
Mail your return to:
605 South Sherman St, #705J, Richardson, TX, 75081

Please note:

• Returns are free of charge (no shipping costs or restocking fees)

• Consider using a trackable shipping service or shipping insurance for valuable items

🤝 Need Help?
We’re always here to assist you.
Reach out at support@orbixis.com with any questions regarding returns, exchanges, or refunds.