Refund and Returns Policy – Orbixis

We want you to love what you buy at Orbixis, but if something isn’t quite right, we’re here to help.

🔄 Returns Overview

You have 30 days from the date of purchase to return your item. If more than 30 days have passed, unfortunately, we can’t offer a full refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• It must be returned in the original packaging

• A receipt or proof of purchase is required

Please do not send items back to the manufacturer.

🚫 Non-Returnable Items

Some products cannot be returned, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)

• Intimate or personal hygiene items

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Certain health and personal care items

⚠️ Partial Refunds (if applicable)

In some cases, a partial refund may be granted:

• Books with signs of use

• Opened media (CDs, DVDs, software, vinyl, etc.)

• Items not in original condition, damaged, or missing parts (not due to our error)

• Returns requested after the 30-day window

💳 Refunds

Once we receive and inspect your return, we’ll notify you via email regarding approval or rejection.

If approved:

• Your refund will be processed

• A credit will automatically be applied to your original payment method

• Processing time may vary depending on your payment provider

⏳ Missing or Delayed Refunds

If you haven’t received your refund yet:

1. Check your bank account

2. Contact your credit card company

3. Reach out to your bank (some processing delays are normal)

Still no luck? Please contact us at support@orbixis.com.

🔁 Exchanges

We only replace items if they’re defective or damaged. To initiate an exchange, please email us at support@orbixis.com with your order details.

Ship exchanges to:
[Your Return Address Here]

🎁 Gifts

If the item was marked as a gift and shipped directly to you:

• You’ll receive gift credit once your return is received

• A gift certificate will be sent to your email or mailing address

If the gift wasn’t marked or was shipped to the gift giver, we’ll issue the refund directly to them.

📦 Shipping Your Return

Mail your return to:
[Your Return Address Here]

Please note:

• Customers are responsible for return shipping costs

• Shipping costs are non-refundable

• If your refund is approved, return shipping fees may be deducted from the total refund

• Consider using a trackable shipping service or shipping insurance for valuable items

🤝 Need Help?

We’re always here to assist you.
Reach out at support@orbixis.com with any questions regarding returns, exchanges, or refunds.